Hi,

I am facing a challenge since last two weeks as I have been trying to remove the irrelevant addresses from my seller account. I go to my buyer account where it shows only one address whereas under charge method it is showing 5 different addresses. I have tried removing or adding a new card as well but these addresses still exist on my account.

I have been talking to account health non-professional specialists as well also I opened multiple cases to get the solution of this issue but all in vain so far. Nobody is trained enough to assist in this matter. these addresses are appearing on Japan and European marketplace only.

Your kinD assistance will be highly appreciated

Thank you

Hello,

I am Ali Umut Çatalyürek and I own a seller account named [A&Z STOREE]. First of all, thank you for taking the time to understand why I am writing this email.

The recent decision regarding the closure of my account and the freezing of my funds has deeply affected me and left me in a difficult situation. This decision has led me to despair and helplessness, and I feel compelled to convey this to you.

No evidence or details have been provided regarding any fraudulent or illegal activities on my account, and I am struggling to understand the reasons behind this decision. This has disappointed me and brought me to a point where I am contemplating suicide.

The application I made regarding the closure of my account and the return of my funds, including the video call, provided all the necessary information, in my opinion. However, the response we received does not provide clarity on my situation and seems to overlook the financial difficulties I am facing.

I am willing to cooperate with you to resolve this situation and do everything in my power. However, I want to emphasize that the funds held in my account are my legitimate earnings, and I need this money.

Could you please provide more details about my situation or initiate another review process? If you could specify a contact person with whom I can communicate during this process, we might better understand the situation and find a solution together.

I am seeking your assistance during this challenging time and hope for a fair resolution. Please understand that I have reached a point where I am contemplating suicide, and I urge you to intervene promptly considering the seriousness of this situation.

Sincerely,

Ali Umut Çatalyürek

[A&Z STOREE]

Hello Amazon,

We recently received a verification link via my account to complete a video call for identity verification. Unfortunately, when we attempt the verification, we encounter one of two issues: either the screen says “couldn’t load,” or it keeps sending us back to the previous screen without allowing the process to complete.

I opened a case on amazon seller central regarding this and received the following response:

“Thank you for sending the screenshot of the error page. I have contacted the relevant team regarding this issue. Please wait for further notice.”

However, we cannot afford to wait any longer as each day of delay is costing us significantly. If it’s possible for someone from Amazon to contact me directly through my account or arrange a phone call to expedite the process, that would be greatly appreciated.

Thank you!