Hello,

I am Alex Sigua, the proprietor of ASAP Computer Parts, Inc. With nearly 15 years of

experience, I've been operating as a seller on Amazon across the USA, Canada, and

Mexico marketplaces. Additionally, I've expanded my reach to include the UK and all

European marketplaces over the past 5 years.

However, a complication arose when Amazon Japan unexpectedly opened a

marketplace and transferred all my European inventory there. Despite my lack of

intention to sell in Japan, I promptly contacted Amazon Japan customer service to

request the closure of my account due to the absence of inventory and my disinterest in

Japanese markets.

Unfortunately, this simple request has turned into an ongoing ordeal. Amazon Japan

requested invoices for specific ASIN numbers—B000XPPXFO, B003FG6IV6, and

B00830HJFI—indicating purchases of 10 or more units each. Although I promptly

provided invoices showing recent inventory purchases, Amazon Japan responded,

stating they lacked sufficient information to reactivate my account.

This frustrating cycle has persisted for the past six months. Despite my repeated

attempts to close my Japan account, Amazon Japan insists I must reactivate and then

deactivate it, requiring invoices for the aforementioned ASINs—products I neither

recognize nor have in inventory.

This situation has had cascading effects, leading to the deactivation of all my European

marketplaces. Please review my history on platforms like the UK, Germany, or France,

where my accounts have maintained excellent standing until this issue arose.

I implore you to assist me in resolving this matter promptly. The mistake initiated by

Amazon Japan has significantly impacted my business operations, leaving me unable to

sell in Europe. I seek your support in reactivating my UK account and all European

marketplaces while facilitating the closure of my Japan account.

Your swift attention to this matter is greatly appreciated.

Thank you.

I am reaching out for assistance regarding the current restrictions on my Seller Central account. I am encountering multiple issues that are preventing me from accessing my account and completing the necessary verification process.

Current Issues:

Charge Method Problem:

I received the following message:

"Unable to charge. We are not able to charge your account. Assign a valid charge method to restore full access to your seller account."

This message indicates that my account access is restricted due to an invalid charge method.

Account Deactivation Notification:

Additionally, I received a notification stating:

"Your access to Seller Central is currently restricted due to an invalid charge method. Register a valid charge method for your seller account and restore full access to Seller Central by clicking 'Update Charge Method'."

It notes that I need to update my charge method, but I am unable to do so due to my account restrictions.

Case ID Response:

In response to my earlier inquiry (Case ID: 2890401113), I received a message stating:

"Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account. Until you respond to all outstanding requests and submit the required entries, you will continue to have limited access."

This response indicates that I need to submit documentation to reactivate my account, but I cannot proceed without first updating my charge method.

Summary of Challenges:

I am stuck in a cycle where I cannot update my payment information because my account is restricted.

The current notifications suggest that I need to provide documentation or respond to requests, but I cannot access the necessary sections of my account to do so.

Request for Assistance:

I kindly request your guidance on how to resolve this situation. Specifically:

Is there a way to temporarily lift the restriction on my account so that I can update my charge method?

What steps should I take to ensure that I can complete the required verification and regain full access to my account?

Thank you for your time and assistance. I look forward to your prompt response so I can resolve these issues as quickly as possible.

Best regards,

@Seller_5zI0wsS66MHFL@Seller_QYS7Alex1XIw4 @Seller_QYS7Alex1XIw4@Seller_Ri0aTZUWj4HIz

Hello,

I am here to discuss a very concerning issue: my access to North America has disappeared, and I am unable to access my North America account. My Japan account is still active, but Canada, the US, and Mexico options have disappeared when I try to change my marketplace. Additionally, my buyer account is blocked.Can anyone please guide me on why this is happening? I am in great trouble; my accounts are visible on the buyer side, but I have lost access to the seller side. I am unable to manage my customers, and I can't manage payments. I have many unshipped orders, and I have no idea about their status. If anyone can provide a solution, I would greatly appreciate it. I am feeling very sad about this situation.

Thanks.