My account is in 3 asin review. Invoice of 3 products that I did not sell is requested


#1

Hello.
My store has been suspended. I heard they say 3 asin in this suspension. Amazon asks me for the following information about 3 products that I don’t sell:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
I have never sold or supplied products yet. What should I do?

Here is the email Amazon sent me:

Dear ****** *****,

Your Amazon Seller account has been temporarily deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). During this time, you are no longer able to use any seller services on Amazon.co.jp.

Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Your current outstanding balance is ******yen. This amount may change depending on your account status.

Why is this happening?
We have taken this measure because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.

In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

As you may fall under any of the following items and your seller account needs to be deactivated promptly, by this notice we deactivate your seller account.
– Amazon needs to ensure cybersecurity, or to respond to infringements committed by fraudulent or other illegal means, or acts that are clearly against public policy;
– You have repeatedly violated Amazon terms and conditions or policies and these violations might obstruct Amazon services from being provided; or
– Amazon deactivates your seller account pursuant to laws and regulations, or upon a disposition or request from the administrative authorities.

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy ()
– Policies and Agreements ()
– Amazon Services Business Solutions Agreement ()

How do I reactivate my account?
To reactivate your selling account, please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

How do I send the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central ()

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being continuously withheld.

We’re here to help.
You can get help creating your plan in Seller Central Help ().

For more information on balance and settlements, please refer to the Funds Withholding Policy (). You can confirm the outstanding balance in your account at any time by checking your Seller Central Payment Report, or by contacting disbursement-appeals@amazon.co.jp.

You can view your account’s performance at () or select “Account Health” on the home screen of the Amazon Seller app on your iOS () or Android () device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

ASIN: B00AP2DD7K
Title: Wwe: Elimination Chamber 2013 [DVD] [Import]

ASIN: B0002V7OEC
Title: Godzilla Vs. Gigan

ASIN: B000VWC9YW
Title: Chuck: Complete First Season [DVD]

Sincerely,

Seller Performance Team


#2

真贋3ASINは、販売した、販売していないではなく、
出品していたのでしょうか?それとも出品していないのでしょうか?

FBA納品していたのであれば、請求書提出で真正品を証明。
ドロップシッピングであれば、正直に経緯と仕入れ予定先情報を詳しく記載し、改善計画を内容を自分の言葉で簡潔に申し立てされてみてはいかがでしょうか。

・問題の根本原因。
・問題を解決するために何をしたか。
・今後問題が発生しないために何をするか。

ドロッピシッピングでしたら、
根本原因把握と今後何をするかが 一番重要だと思います。


#3

Hello, @OneMark.

Moa is here to assist you. Thank you for posting your concern in seller forum.

As @POM166 advised, you still need submit the documents which you are requested.

If you are drop shipper, you don’t have those documents now, you can submit plan of action instead.

What is plan of action?
A plan of action should answer the following three questions:

  • What was the root cause that led to the issue?
  • What actions will you take to resolve the issue?
  • What steps will you take to prevent future issues?

You can also send documents, from the supplier where you are going to utilize in the future.

Please kindly refer to the Policy.

Create a plan of action to reinstate selling privileges
https://sellercentral.amazon.co.jp/gp/help/G201623610

Drop Shipping Policy
https://sellercentral.amazon.co.jp/gp/help/G201808410

The forum community and we are here to help if you have any additional questions or concerns.

Moa


#4

Thanks for the help. but I am only allowed to upload documents to the place where I will send the appeal. If I write my action plan in a pdf document and send it, will it be accepted?


closed #5

Bu konu son cevaptan 180 gün sonra otomatik olarak kapatıldı. Yeni cevap girilmesine izin verilmiyor.