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Account deactivated and appealed since March 28, 2024 still no response
Dear Amazon Support,
My account has been deactivated. I filed an appeal since March 28, 2024 but still no response. I hope you can forward this issue to the technical department and review the account for me.
Best regards,
Mai Dung
4件の返信
Seller_SgMqxs3wAEuSI
@Seller_A0ZNVCar3xAou
We were also deactivated for an Intellectual Property Violation.
You can take help from following documents in the Seller University:
Intellectual Property Policy for Sellers
Comply with Amazon’s Intellectual Property policy
How to Respond to an intellectual property (IP) policy violation
Emet_Amazon
Hello @Seller_A0ZNVCar3xAou,
Thank you for posting your concerns with your account deactivation and pending appeal.
As your screenshots show this was associated with an intellectual property policy for ASIN: B0B88W1K4C. Upon review I do see that the brand on the ASIN is "BigClassy" however the listing images show images are associated to the "Harley-Davidson" intellectual properties.
This situation cannot be addressed with any kind of plan of action or "appeal". We will require a valid letter of authorization to utilize these intellectual properties with your brand. If a letter of authorization is not provided the account will not be eligible for reactivation. Please keep in mind that a letter of authorization will only be accepted when issued by the brand or rights owner confirming you are an authorized distributor of the products and brand along with the use of their intellectual properties along with "BigClassy".
The likely reason for the extended period of review is the lack of valid information to properly dispute the deactivation. If we do not receive the required information to verify compliance, we may not respond further.
Do you have a letter of authorization from Harley-Davidson that authorized the use of their intellectual properties?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_A0ZNVCar3xAou,
Thank you for following up on this situation.
By taking these comprehensive actions, we are confident that we have addressed the root causes of the infringement and implemented effective measures to prevent its recurrence. We remain fully committed to upholding the highest standards of integrity and compliance in my business operations on Amazon.
By providing all above information, we hope it can be relevant and helpful in verifying that our account did not violate Amazon's Intellectual Property Policy and our selling account can be reactivated.
At this time and as previously advised, we will require a valid letter of authorization with proof of compliance to these policies. A plan of action or corrective measures at this time will not be accepted as we need to verify 100% compliance and that there was never a violation that occurred, and as mentioned you did identify a violation after the account was deactivated, thus I cannot guarantee the eligibility for reactivation at this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
