My amazon japan account has been deactivated it happened why

( We have taken this measure because we have reason to believe that you have inappropriately treated customers' information. In particular, an item was delivered via a third party and did not clearly display the seller's name on the item. Sellers on Amazon.co.jp are not permitted to treat customers' information inappropriately, for instance by sharing, publishing, or disclosing order details, including customers' names, addresses, and telephone numbers.)

Appeal Already rejected and do not know how to fix it. Any one here who can help me