The TLDR: When I checked my account following a disbursement, I noticed a negative balance due to a refund by CSBA (Customer Service By Amazon). If you're considering using CSBA please note they

1. Are not following their own policies in a way that will benefit you (Rather than an A to Z claim for Item Not Received, which would have been funded by Amazon because I used buy shipping they just issued a refund.)

2. Do not let you know what they're doing or have done. (I only noticed because of a negative balance and went looking. When I had no ability to see any return request or A to Z Claims, I contacted Seller Support and they told me it was initiated by CSBA).

** I KNOW CSBA is there to serve Amazon and benefit them because it's their service but wanted to put this out here as a warning since most people would, in good faith, would expect a service provided to sellers to benefit them in some way. I just want to make sure others are warned before they potentially lose more than I did (which I still don't know how much I've lost because they don't tell you, so unless you deep dive into your account transactions daily you won't know either).

Here's what I sent Amazon as a bit of feedback:

Customer Service by Amazon Feedback.

Since there was no way to elaborate on why I was removing myself from Customer Service by Amazon, I wanted to offer some feedback. We've had a disproportionate amount of refunds initiated by our Customer Service by Amazon representative. Customers are claiming items are not delivered and rather than directing them to file an A to Z Claim for Item Not Received (which would be covered by Amazon, since we almost exclusively use Buy Shipping), the customer service representative is just issuing refunds. We have lost an unknown amount of money due to this fault in CSBA "help" because we're never issued a report on what the CSBA does. The only reason I noticed was because a refund came through after a disbursement and I was confused as to why my account was suddenly negative and went digging. I have two suggestions:

1. CSBA should advise customers to file A to Z claims for items not received because CSBA is supposed to be a service to the seller

2. CSBA should have a dashboard or at the very least a weekly (or monthly) report made available to sellers so they can see what CSBA is supposedly doing on their behalf and monitor it.

I know Amazon bends over backwards to make people happy but it should not be at the continued expense of sellers who are following the rules and guidelines Amazon sets forth for those sellers.