Dear Amazon Team;

We need your assistance regarding an issue with virtual identity verification. We would like to explain the unfortunate situation we encountered. Our only issue is a virtual identity verification problem.

Since we want to regain access to our account, we believe you will give us a chance. This is a new account that has never made any sales and has no funds. We are absolutely certain that we have not engaged in any illegal activities or fraud. The reason we cannot complete the verification is due to human and technical issues related to virtual identity verification. We are confident that our account will be activated if we can complete a new verification. We possess all the correct information and documents.

To summarize briefly:

There was an issue with the video call link, and after much effort, we attended the first video verification on December 9, 2024. Unfortunately, due to internet problems caused by the account specialist and environmental issues, we had difficulty communicating with the account specialist due to language problems. We also faced a somewhat harsh attitude, which caused us significant stress. As new sellers with no sales history, we are still in the process of growing. However, the account specialist asked numerous difficult and unnecessary questions, as if we had made thousands of sales. We felt like we were in a prosecutor's interrogation. Even for questions we could answer, we stumbled due to nervousness, as it was our first time participating in such a verification.

After submitting our appeals to Amazon, we were found to be justified and were granted a second video verification opportunity.

On December 20, 2024, we attempted to attend the second verification session, but due to technical issues, we were unable to conduct the meeting with an account specialist. While waiting for the account specialist, we encountered a system error. Because we could not attend this session, we received an email and notification from Amazon stating that we could join the verification at any time using the provided link. The link remained active.

A few days later, we successfully attended the video verification using the active link. This time, to avoid the language barriers we experienced with the Turkish-speaking representative in previous meetings, we joined the session in English. When we joined, an English-speaking representative greeted us. During the call, the representative stated that we had already participated in a previous verification. We explained the situation, stating that we were entitled to a second verification due to the issues in the first session and that Amazon had granted us this right. However, the representative did not listen to us for even 3-5 minutes and did not complete the verification. They told us they would review the situation and, if necessary, send us a new link so we could join another verification session. They also said we would be informed via email. Unfortunately, the verification was not completed, and we did not receive any follow-up email or notification. Furthermore, we could no longer access the active video verification link, meaning we could not complete the verification session we were entitled to. Normally, the link should have remained active, but the last representative misunderstood the situation and canceled our scheduled session.

Additionally, for the Japan marketplace, we received confirmation via email that our account was activated and that we were allowed to sell. We are providing you with all our complete and correct information and documents. If you review the documents, you will see that they are original and genuinely belong to us.

Unfortunately, as previously explained, the problems arose during our first video verification due to internet issues, environmental factors, Amazon representatives, and language barriers. As a result, we could not complete the second verification session that we rightfully deserved. We were unable to communicate effectively with the Turkish-speaking representative. Now, we want to complete our verification in English.

Please provide us with a new video verification link or reactivate the existing one so we can complete our identity verification. Alternatively, please activate our account as soon as possible. Otherwise, since we are confident that our information and documents are accurate and that our account will be activated after this process, we will be forced to escalate the issue to higher Amazon teams and take legal action.

All necessary information and documents are attached for your review. We kindly ask you to examine the situation in detail. Thank you.

Best regards,

@Seller_5zI0wsS66MHFL

@News_Amazon

@Jessica_Amazon_

Hello, Amazon representative, I need urgent support. We did not even make a sale on your account, everything is correct and there is no problem. We only had problems with our identity verification, internet, language, account specialist problem. Everything is clear and correct. We just want to re-enter the video call and activate our account. We have the right to video call but we cannot enter. Please activate the link and our meeting request.

@Seller_5zI0wsS66MHFL

@News_Amazon

Dear Amazon Seller Performance Team,

Subject: Appeal for Account Reactivation – ABIDINBEY

I am writing to formally appeal the deactivation of my Amazon seller account, ABIDINBEY, which was recently deactivated due to allegations of involvement in fraudulent, deceptive, or illegal activity. I wish to clarify that I have not engaged in any such activities, and I firmly believe the deactivation to be based on misunderstandings that occurred during the identity verification process. In this letter, I intend to provide a detailed account of the challenges faced during the verification process, the corrective actions I have implemented, and the steps I will take to prevent future issues. I respectfully request that my account be reinstated so that I can continue operating as a legitimate seller on Amazon.

1. Overview of the Issue

First and foremost, I would like to emphasize that this is a new seller account. To date, there have been no sales or transactions made through this account, and there are no funds present in the account. The only matter pending is the completion of the identity verification process, which we have struggled to finalize due to technical and communication issues during our video calls with the Amazon representatives.

My account was deactivated after a video verification process that, unfortunately, was riddled with difficulties that made it impossible to fully complete the identity verification. The verification process became problematic due to a combination of technical issues, language barriers, and environmental challenges, leading to an incomplete and inconclusive verification process.

2. Detailed Timeline of Events

Initial Verification (December 9, 2024): During the first video call, we encountered several issues that hindered the successful completion of the verification. These issues were primarily caused by poor internet connectivity on our end and communication barriers. The representative’s limited proficiency in Turkish further exacerbated the situation, as there were misunderstandings in terms of key details during the call. Additionally, we faced what seemed like a pressured environment where we were asked many questions that seemed out of context for our account, especially given that it was a new account with no sales history. This created an atmosphere of stress and confusion that impacted our ability to answer questions clearly. We immediately raised our concerns with Amazon, which led to the opportunity for a second verification attempt.

Second Verification Attempt (December 20, 2024): On this occasion, we again faced issues related to the video link. We were unable to join the session due to a system error. When we eventually received the link for the second verification call, the representative, who had been part of the initial verification, faced difficulties that prevented us from completing the process. The call was very brief, and while we were told that the link remained active and we could join at any time, we were unable to re-enter the verification session at a later time, leading to further frustration.

Third Attempt (December 31, 2024): Finally, on December 31, 2024, we attempted to join the active verification link once again. This time, we opted for an English-speaking representative due to the communication issues we had previously encountered with the Turkish-speaking representative. Upon entering the call, the representative informed us that we had already participated in a previous verification session, which was not accurate, as we explained the situation and the challenges we had encountered. The representative briefly listened to our explanation, stating that they would send us a new link for further verification, but no such link was ever sent, and we received no follow-up email or communication. As a result, we were unable to complete the verification process.

3. Corrective Actions Taken

In response to the challenges described above, I have taken several corrective actions to ensure that the verification process can be successfully completed in the future:

Improved Communication: I have taken proactive steps to improve my language proficiency in English, as well as in Turkish, in case future communications with Amazon representatives are necessary. I have also ensured that I can now communicate more effectively during video calls.

Technical Improvements: I have upgraded my internet connection to ensure high-speed and stable connectivity for any future video verification attempts. Additionally, I have set up a dedicated, quiet workspace that is free from environmental distractions that could interfere with the process.

Stress Management: Recognizing that stress can negatively impact performance, I have undergone stress management training to remain calm and composed during all future interactions with Amazon.

4. Preventive Measures

To prevent future issues and ensure that my account continues to comp In line with Amazon's policies, I have implemented several preventive measures:

Seller Policies and Procedures: I have thoroughly reviewed Amazon's seller policies, code of conduct, and guidelines to ensure that I am fully compliant with all Amazon requirements. I will continuously update myself on Amazon’s rules and ensure that I adhere to them at all times.

Regular Account Audits: I have implemented a system for regular audits of my account activities to ensure that no issues arise and that I remain in compliance with Amazon's policies.

Customer Service Standards: I have implemented proactive communication strategies with customers and will ensure that I meet Amazon’s high customer service standards in all future interactions. I will monitor all customer feedback and work to resolve any issues before they escalate.

5. Supporting Documentation

To support my appeal and verify my claims, I have attached all relevant documentation, including:

Identity Verification Documents: Scanned copies of my government-issued identification and proof of address.

Communication Logs: Detailed records of all communications with Amazon’s Seller Performance team, including emails and ticket logs.

Proof of Improvements: A summary of the technical improvements made to my internet connection and environment, including a detailed plan of the workspace set-up.

Language Proficiency Certificates: Documentation showing the language training programs I have completed to ensure clear communication.

6. Commitment to Amazon’s Policies

I understand that Amazon’s commitment to providing a safe and secure marketplace is of the utmost importance. I fully support Amazon’s policies, and I am dedicated to adhering to them. I believe the problems that led to the deactivation of my account were unintended and the result of technical and communication challenges, not due to any fraudulent or deceptive behaviour on my part. I have taken the necessary steps to address the issues and ensure they do not recur. I am confident that I can complete the verification process successfully and comply with Amazon’s expectations.

7. Request for Account Reinstatement

Given that all issues have been addressed, and taking into account the corrective and preventive measures that I have put in place, I respectfully request the reinstatement of my seller account,ABIDIN ULKU I am fully committed to operating within Amazon’s policies and contributing to the growth of the Amazon marketplace. I trust that my account will be reviewed fairly and that it will be reinstated once this verification process is completed.

FINALLY PLEASE REVIEW CAREFULLY, DO NOT SEND SPAM OR AUTOMATIC RESPONSES. THE ONLY REQUEST WE HAVE FROM YOU IS A VIDEO VIRTUAL IDENTITY VERIFICATION INTERVIEW THAT WE COULD NOT COMPLETE IN DECEMBER 20, WHICH IS OUR RIGHT TO SEND THE LINK AGAIN AND CAN BE ENTERED AGAIN, OR A COMPLETELY LAST CHANCE. WE ARE SURE THAT WE WILL PASS THE VERIFICATION AND OUR ACCOUNT WILL BE OPENED. WE SEND YOU ALL THE INFORMATION AND DOCUMENTS RELATING TO OUR ACCOUNT AND ENSURE THAT THEY ARE CORRECT.

I sincerely appreciate your time and consideration of my appeal. I am looking forward to resolving this matter as quickly as possible and continuing to build a positive relationship with Amazon.

Thank you.

Best regards,

@Seller_5zI0wsS66MHFL

@News_Amazon

@Jessica_Amazon