Amazon Deactivated my Account
My account was recently deactivated, right as i was in the process of listing my new item.
The rationale was i hadn't verified my identity. So i completed this.
I uploaded copies of my drivers license and company bank statement. This was denided.
I then uploaded copies of my companies bank statment and my passport this was also denied.
The rationale was that the identity documents are low quality.
I'm unsure as to how this would be possible as they're taken on a iphone 14 camera or i've downloaded the statement directly.
Does anyone have a way to get some support with Amazon? The 'Account Specialist' simply say reupload the documents.
Amazon Deactivated my Account
My account was recently deactivated, right as i was in the process of listing my new item.
The rationale was i hadn't verified my identity. So i completed this.
I uploaded copies of my drivers license and company bank statement. This was denided.
I then uploaded copies of my companies bank statment and my passport this was also denied.
The rationale was that the identity documents are low quality.
I'm unsure as to how this would be possible as they're taken on a iphone 14 camera or i've downloaded the statement directly.
Does anyone have a way to get some support with Amazon? The 'Account Specialist' simply say reupload the documents.
2件の返信
Seller_OvL8C4BJWiuS9
Download and scan to upload back to Amazon, jpeg or pdf.
Ken_Amazon
Hi @Seller_uPMCYRilvAZYe,
As @Seller_OvL8C4BJWiuS9 mentioned, rather than taking a picture, scanning the document would be a safer way to prepare them.
Can you share us if this method worked?
Ken
