Hello,

We have a 2 stars review in our product that's not related to the product itself, but to the shipping.

We have been trying to remove it through opening cases and also reporting it but it doesn't work.

Please let us know how can we remove that review.

Thank you

Hello Amazon Seller Support Team,

I'm reaching out to report a potential violation of Amazon's Community Guidelines in a Vine Voice review on my product page, which reads:

"5 Stars

5 tries and amazon would not port my review - a simple 2 sentence review. I don't get it."

Upon reviewing Amazon’s guidelines, I believe this review may be subject to removal for the following reasons:

1. Not a Product Review: This review reflects the reviewer’s frustration with the Amazon review process itself, rather than providing any feedback on the actual product. As it stands, it offers no value to prospective customers who are looking to understand the product’s quality, performance, or features.

2. Irrelevant to Product Experience: Although this review was submitted by a Vine Voice customer, the content does not address any aspect of the product itself. This could mislead other customers, as the rating reflects the reviewer’s experience with Amazon’s system rather than with our product.

I believe this review is not fair to us as a seller, as it doesn't give prospective customers meaningful insights into our product.

Here are the steps we've taken so far:

- We reported this review via the "Report" button on the review page.

- We also emailed community help twice, specifying the review location and outlining why we believe it does not meet Amazon's guidelines.

Despite our efforts, the review has not been removed. Any insights or additional steps we could take to ensure a fair and guideline-compliant review display would be greatly appreciated.

Referring to the forum post, "So you want to remove a customer review?" we understand that if a reported review still remains despite violating guidelines, a follow-up thread is permitted to seek further support. Under these circumstances, I respectfully request this review’s removal to help protect our listing from further impact.

Thank you very much for considering this matter. Please let me know if further information is needed.

Kind regards,

Hello Team,

I am writing to request the removal of a one-star review that has been incorrectly posted under our product. The content and accompanying image in the review are entirely unrelated to our item and clearly pertain to a different product. I am concerned about the negative impact this inaccurate review is having on our listing. It is misleading for customers and unfair to us as a seller, and I respectfully request its removal due to the clear misalignment with Amazon’s Community Guidelines.

We have already taken the following steps to report this review for removal:

1. Submitted a support case: Seller Support Case ID 16576083801

2. Used the “Report” button directly under the review

3. Emailed community-help@amazon.com with the details

In accordance with Amazon’s guidance in the forum post, "So you want to remove a customer review?" I am following up here, as it specifies that if reporting does not yield action on a review that clearly violates Community Guidelines, I may seek further assistance via a Seller Forums thread.

Here is an excerpt of the review:

This review, which we believe is clearly in error, describes a completely different product, "Dosey," which is not related to our brand or offerings.

Given the clear misalignment of this review with our product, and its violation of Amazon’s Community Guidelines, I respectfully request its removal to prevent further harm to our listing.

Your attention and support in resolving this matter would be greatly appreciated.

Thank you for your time and attention to this matter.

Kind regards,