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You have been found to be related to an account beginning with...
Good day
Can I get some help with this email I have received from Amazon?
I don't understand why I got this email from Amazon. I do not have any other account with Amazon expect the one they are saying I am related to. I am being asked to submit prove and I don't know exactly what to provide to Amazon to prove that I am not associated with any other account except the one I am related to and not the one they mentioned in the salutation.
"You have been found to be related to an account beginning with ****** Enterprise.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
....."
I look forward to a quick response to solve this issue asap.
Regards
McLaren Enterprise
13件の返信
Seller_4zBzdtgCyS9EI
Check your other market places (Canada, Mexico....) find out what's missing in one of those. Get it fixed and then once that store is reactivated you can get the US one activated again
Roxy_Amazon
Dear @Seller_DSreFoFEf5cUv,
Thank you for reaching out about the email you received from Amazon regarding your account. I understand this situation is confusing and frustrating, especially since you believe you don't have any other Amazon accounts besides the one mentioned.
I appreciate you bringing this to our attention. After investigating your case with the responsible team, I've gathered some important information from them that may help clarify the situation:
- Your account was deactivated because you have a global account, and your own UK account was deactivated.
- To reactivate your US account, you'll need to resolve the deactivation issue with your UK account first.
- The team has sent you a performance notification indicating that you need to participate in a video call for ID verification purposes.
Have you received this notification and completed the video call yet? This step is crucial for moving forward with the reactivation process.
You can find relevant information on the following pages:
- Amazon Global Selling
- Address a Multiple Account Policy violation
- Selling policies and seller code of conduct
We appreciate your patience as we work through this situation. The Amazon Seller Community and I are here to provide further clarification if needed. Thank you for utilizing the Sellers Forum to address your concerns.
Best,
-Roxy
