May 14, 2024 7:30 AM EDT

I do not understand why my account has been deactivated. I am a new seller and do not even have an active listing on amazon. My account has been deactivated before now and I was told it was because my account had been inactive for a prolonged period of time.

I then carried out the reactivation process and had a video call with an agent to reactivate my account last month. It was successful and my account was reactivated.

Just for me to get another email 2 weeks later that my account has been deactivated again. I recently just got brand approval last week (find attached). What is this about? This is very frustrating. I have finished manufacturing my products and they are just sitting idle because of this. This is causing me time, money and a lot of energy trying to fix this

I also submitted documents for identity verification which has successfully been approved for a week now stating that I can now access my account but my account is still showing as DEACTIVATED

I also attached all the following supporting documents to my appeal and still gotten no feedback:

1. Recent brand name approval obtained from seller support

2. Proof of Identification (International Passport)

3. GTIN certification of the listing I had in progress

4. Bank Statement

5. Manufacturers receipt