Hope to receive some help and advice soon. Thank you in advance.

Hello FamandPal ,

Kuma from Amazon here to assist.
I understand that your account has been deactivated and having difficulties with submitting valid document.

Thank you for sharing the message you have received from Amazon.

Would you mind to share more information about what kind of document have you submitted to the appeal button?

As this message mentioned, Amazon only requested one of Utility Bill (electricity / Gas / Phone / Internet Bills) which include your name and business address that match with your registered selling account information.

If you submit the photo of the document, please make sure that the document can clearly visible entire page.

I definitely recommend to check your submitted Utility Bills including exact same information as your selling account information.

And if you have submitted other document from Utility Bills at the same time, I also recommend not to submit on the appeal.

Help button does not work as receive automated message saying that this is not the right place to submit my response to the appeal.

Basically, in order to reinstate the account, you need to submit your required document from Account Health Dashboard page and you can find the yellow Reactivate my Account button on the top right corner of Account Health Dashboard page.

The forum community and we are here to help if you have any additional questions or concerns.

If you have any errors upon submitting your document from Account Health Dashboard page, please share the screenshot to know more details about your situations.

Thank you,

Kuma

@Kuma_Amazon

Thank you so much for your reply.

I submitted a landline phone and internet bill with my Name and UK address same matching information with the amazon seller central account (in UK, both bills comes together in one file). Bill was in pdf format, recent from November 2022 and consisted of 2 pages and submitted the complete bill.

I only submitted one utility bill in the appeal. But I also included my recent credit card statement (pdf format same information as seller central) and my UK Driving licence (both pages with same information as seller central).

I submitted all documents through the account health dashboard page. No error was received, but received same email as a response that unable to verify information.

@Kuma_Amazon - I will really appreciate your further help for this. What I can do to activate my account ? Thanks once again.

Kind Regards,

@Hayato_Amazon or @Kuma_Amazon - Please respond to my query and help with activation of my account. I hope to hear from you soon. Thank you.

子供用商品や赤ん坊製品を販売の様ですが・・・

日本の玩具、安全規定は完全に通過できますか？
EN71の合格資料を準備できますか？

不正作成のCE合格証とかはダメですよ。

玩具とか赤ん坊製品は長年に渡り、アメリカ、ウォールストリートジャーナルが
アマゾンにおける中国セラーの不正出品、不正販売行為を指摘しつづけています。

The Hidden Safety Risks of Your Amazon Order

真剣に品質向上、安全管理に取り組み、
正式な資料を作り、日本の玩具協会や関連団体に
認定してもらうのが先ですよ。

@MomoTaro - Thank you for your advice. But I do not sell toys. I sell school bags. I have not created any listing on amazon japan yet, as my account is deactivated due to documents verification. Any help with that would be appreciated.

@Akubi - thank you for your reply on my post, as I have seen you helping sellers on other posts.

1. I have submitted electricity, gas, Internet and landline phone bills so far. Now I plan to send them water bill, which I have received this week.

2. I have double checked all details. My legal entity name and business address on the bills fully matches with the seller account details.

3. I have submitted bills in pdf format, all recent within last 90 days and in English language.

I just want some one from amazon to tell me what am I missing or need to submit, and I would be happy to submit. Please help and advice on this issue. Thanks.

@Akubi - thank you for the advice.

I have submitted water bill as well and received same response that not able to verify documents.

I made sure that word to word and number matched with the seller central details.

Also all documents are pdf, scanned or online downloaded, no folded edges.

Can moderators or some one help, what is the issue ?

@Gemini_Amazon , @Moa_Amazon , @Kuma_Amazon , @Hayato_Amazon , @Kohaku_Amazon .

Please some one connect me to the health performance team and resolve my issue.

Thank you in advance.

@Akubi - thanks for advice. All bills which I submitted are documents before payment (not re

ceipts). Then I even submitted both bill and receipt, still received same email from amazon jp.

My same documents were accepted by amazon UK, USA and Australia at initial submission. But with amazon japan, I keep on receiving email that not able to verify identity documents

@Akubi - any moderators can help ? In UK, they can escalate the case for resolution?

@Akubi - thank you for reply.

I have spoken to amazon USA and Australia support team, both have advised me to speak to amazon Japan team to resolve the issue, as seller support is different.

Sad thing is I am a legal business which have been selling on all other amazon market places. Amazon Europe, USA and Australia accepted same identity documents and utility bills on initial submission. But only amazon Japan team is not helping at all.

I have tried calling health performance team through my account, but receiving error and call doesn’t connect.

I have also tagged all forum moderators, hope some one will respond and will resolve my issue.

Kind Regards.