Dear Amazon Team,

I hope this message finds you well. I am writing to address an issue regarding product authenticity complaints that I have received for items I have never sold on the platform. As a new seller on Amazon, I am dedicated to building a trustworthy and compliant business. However, I have recently been facing challenges with complaints about products that I have not listed or sold.

It seems that some complaints are being mistakenly directed toward my account, even though I have not sold these products. Despite providing evidence and clarification in my appeals, the decisions have not been in my favor. I understand Amazon requires sellers to meet certain thresholds, such as completing three hundred sixty-five sales, but in this case, these complaints pertain to items I have never handled or sold.

I kindly ask for a review of this situation and a fair consideration of my appeal. As a new seller, these issues are impacting my ability to grow and provide excellent service to Amazon customers. I am committed to adhering to Amazon’s guidelines and maintaining high standards of authenticity and customer satisfaction.

Thank you for your time and attention to this matter. I look forward to your understanding and assistance in resolving this issue.

Best regards,