Hello @Seller_jezvj4dVBiPFE,

Seller_jezvj4dVBiPFE

On July 24, 2024, my Amazon account was deactivated due to suspicion of product authenticity.

Despite sending my action plan and documentation, my appeal was not accepted.

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Thank you for reaching out regarding your account deactivation. We understand how important your selling operations are and acknowledge your efforts in submitting an action plan and documentation.

To better assist with your case, would you please provide your Seller Support case ID? This will enable us to directly connect with the responsible team and investigate further.

Seller_jezvj4dVBiPFE

I sent my detailed action plan, invoices and supporting documents for my account on January 31st.

My appeal is still under review and I have not received a response.

I request that my appeal be reviewed and my account be reactivated. I await your response on this matter.

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Regarding your submitted documentation that is still under review:

The Appeal's team has recently received an influx of appeals and is experiencing delays while they ensure that all appeals are carefully reviewed. We apologize for the inconvenience, you will receive a response from the team whenever they have reached a decision about your submission. While we wait for that review we want to ensure your invoices meet all required criteria. Let's review the requirements for sourcing documentation:

Supply Chain Documentation:

• Must cover your sales volume across all Amazon marketplaces for the past 365 days
• Should clearly demonstrate your complete supply chain
• Must include verifiable contact information for both suppliers and original manufacturers

Product Traceability:

• Documentation must trace products back to the original manufacturer
• If purchasing through intermediaries, you'll need to provide the complete chain of invoices linking your purchase to the original manufacturer

Additionally, please verify that all invoice information matches your Seller Central account details, including:

• Business name
• Address
• Contact information

This alignment is crucial for successful verification of your documentation.

Visit our help page Invoice requirements for appealing a policy violation for more information.

Our seller community and team are here to provide further clarification if needed. To better understand your case, please respond this message with your case ID and confirm whether your documentation meets all the requirements listed above.

Best,

-Roxy