Hello Japan, my account has been suspended for more than 90 days. By which e-mail should I request my existing funds?

Hello,

My account funds have been withheld over 400000 YEN for over two month now, Interestingly my account is active and have no violations too under account health page.

please assist me in resolving this issue.

I have recent case ID which were closed without any solution and i have no issue with my account in any of the marketplaces.

2832045683

2831161383

2828458183

2821371933

2836159823

Kind Regards,

Swapneel

On 27.12.2023, my account was deactivated and the balance in my account was blocked for violating the Drop Shipping policy.

On 16.05.2024 we did video authentication.

On 22.05.2024 I received a reply that my account was used to engage in deceptive, fraudulent or illegal activities that harmed customers, other affiliates and the store, so the money in my account would not be transferred to me.

I have never engaged in any deceptive, fraudulent or illegal activity that harmed other affiliates or the store. I don't understand how this conclusion was reached. What evidence is required for this. I would like to solve this problem and get rid of this victimization.

In the fund withholding policy, it is written that funds will be withheld for a period of 90 days, but I have not received a payment for 7 months. How long will it take to get my balance. Please inform me.