Hi there --- URGENT HELP NEEDED PLEASE!

I have ONE store with ONE registered email account on Amazon - with USA, Canada, Mexico, Brazil and Japan marketplaces – Japan was never activated but somehow got stuck on the screen albeit inactive. I am a micro seller on Amazon, mostly selling my handmade products. I never owned another seller account, nor did I ever attempt to open another account.

I need help with deactivation of my account due to an alleged ‘multiple account policy violation’. Here is what happened, on Tuesday the 15th I got a notification that my account was deactivated. I never got an email. When I clicked on ‘next’ to reactivate the account, the system asked me questions like if I did or attempted to open another account, or if I had someone else managing my account, or if I was a victim of ID theft and I could recognize the other account – all of which to I said no; in fact I don’t even know – not notified – what the other account is at all. So when I appealed by clicking next buttons on the account health; they said it will be reviewed. I got a response back saying that they did not find enough information to reactivate my account. However in this email response it said: ‘You have been found to be related to an account beginning with ‘ArtsBucks”. Clearly this is not my store name ( it has `s` ) – unless someone did a typo!

Email then goes on to say the following: (copy of the email is attached as screenshot below)

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

I am flabbergasted as to how to prove something that does not exist or that I have not done? Can anyone enlighten me as to how?

I appealed again immediately, and I got the exact same email today word by word letter to letter. I feel like I am a victim of robots and algorithms just like so many people did on Etsy. I called seller support, explained and explained, they said it may be due to the Japan marketplace and it is considered a separate account, he says reactivate it and close it, catch 22 – how do you reactivate because they are all under the same account, not a separate account, especially if it is the one that causes the problem, he had absolutely no idea and made a guess! The Japan marketplace was never activated, and I could bever close it because it did not let me! He said that someone will get back to me in 24 hours by email and I don’t know if this email is from them or from my appeal by clicking the next button.

So I am not sure if you can help me but please someone help!

Thank you so much

Best, Grace Gulay

CaseID: 16497051431 and CaseID: 16492611301

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