My Japan account, that I created unknowingly and forgot about, years ago was just deactivated. As a result, my US account was deactivated.

I have submitted the utility bill that they requested and ensured that I have a valid credit card on file. They have denied my appeal 3 times.

I cannot get any help from the US Account Health Services. I cannot request a phone call from Japan because they only support Japanese. I've tried opening a case that leads nowhere with no help.

What else can I do? My account is in good standing. It was only deactivated over identity verification. I've never sold on Amazon Japan and never plan to.

Please help!

My amazon japan account has been deactivated it happened why

( We have taken this measure because we have reason to believe that you have inappropriately treated customers' information. In particular, an item was delivered via a third party and did not clearly display the seller's name on the item. Sellers on Amazon.co.jp are not permitted to treat customers' information inappropriately, for instance by sharing, publishing, or disclosing order details, including customers' names, addresses, and telephone numbers.)

Appeal Already rejected and do not know how to fix it. Any one here who can help me

My Amazon.jp account is deactivated. I got a performance notification asking me for a utility bill. I have already attached several on different occasions, from the ACCOUNT STATUS section.

They are all rejected. I have already checked that the company address matches the address in Seller Central and it is correct.

This problem is causing me operational and financial problems for the company, as I have deactivated all the markets where the company operates (Japan and Europe).

From the Japan ACCOUNT STATUS, I cannot find the yellow CALL ME NOW button that appears in all markets. Does it not exist in Japan? I need to speak to an Amazon customer service agent to help me and explain why the account is not being verified correctly.

Thanks for any help you can give me!!!