I have a review that has been sitting there for almost 6 months and I have requested a removal now 7 times.

ID 2931040493

The review was related entirely to the product delivery not the product itself.

5つ星のうち1.0 配送方法に問題あり。

商品自体は全然問題ありませんが星5でも問題ないです。

配送方法を置き場、玄関を指定していましたがポストに入れられて雨に濡れていました。

配送業者が勝手に変更したと思いますが、出品者の任命責任だと思いますので星1にしています。

AMAZON Policies are very clear

"次の場合、Amazonは評価を抹消線を引いて削除します。

評価コメントの内容が、Amazonから出荷した注文に関する出荷方法およびカスタマーサービスに特化している。"

We are FBA and therefore have no responsibility for delivey.

I requested the removal per Amazon guideline but it is still there.

This review has affected my brand, my sales and my mental health.

I have emailed community-help@amazon.com, Reviews-help@amazon.com many times opened a ticket, but still no Answer.

What else should I do?

Hello,

We are reaching out for further review of a product review received that is against Amazon's review guidelines and we are requesting removal. Case ID 17129654861. Yes, we have already used the report abuse button several times. Just getting the run around with seller support. Appreciate your help.

Thank you

Dear Amazon Support Team,

cc: @Seller_FJwyF3iu5qxUY

I am reaching out to kindly request your assistance in reviewing and removing an incorrect review that has been posted under our product listing.

Arguments for Removal:

Incorrect Product Association:

1. The review states that the customer purchased the product six months ago. However, our product was officially launched on January 22, 2025, making it impossible for them to have owned it for that long.

The Customer Did Not Purchase Our Product:

1.The reviewer is requesting a replacement or warranty coverage from Amazon for a product they did not buy from us.

2. Upon further investigation, we found that the same customer left an identical review on another product, where their purchase was verified, while on our listing, it is not a verified purchase.

We have already reported this issue through Seller Support and manually flagged the review, but it remains visible on our listing.

I understand that my product shares the same color as the one the customer purchased, and it seems that while attempting to leave a review for that product, they mistakenly commented on mine instead. For this reason, I kindly request the removal of this review.

Regards,