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Request for Review Removal: Shipping and Refund / Case ID: 17386779791
Dear Community Managers,
I would like to kindly request the removal of the following review, as it appears to violate Amazon’s Customer Review Guidelines by focusing on fulfillment rather than the product itself:
"Time delivery
I like the product but my package got lost and I had to wait two weeks to get a refund >:("
Violation Details:
1. Fulfillment/Delivery Issues: The review is primarily about a lost package and refund process, which are related to order fulfillment rather than the product’s performance or quality.
2. Irrelevant Content: The main focus of their review is on the delay and refund, making it not a valid product review per Amazon’s policies.
For reference, I have also created Case ID: 17386779791 and sent an email to the Amazon Community team regarding this matter. I would truly appreciate your assistance in escalating this matter.
Thank you for reading and responding. Appreciate your time.
cc: @Joey_Amazon
2件の返信
Danny_Amazon
Hello @Seller_p1aFqtyD4NrXz- and thanks for highlighting this review, and for including text of the review itself and your case ID so I could take a closer look at the specifics.
As I review the contents of the review, it does appear that the customer included their thoughts on the product itself "I like the product..." before commenting on other topics. Since there is commentary on the product, the review would not be a candidate for removal since the entire review is not focused on seller, order, or shipping feedback. You can look to the review Community Guidelines for some more information, along with our recent forums post focused on methods for reporting reviews.
I apologize if this wasn't the response you were hoping for, but I do appreciate you creating this discussion on the seller forums!
Best,
Danny
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