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読み取り専用Dear Amazon Community Managers,
I'm posting here again to seek assistance with Case ID: 17424700521 regarding the removal of a review that appears to be unrelated to our product.
The review reads:
"Would like another one but not this one
It has mold in the filter the containers is dirty"
The customer uploaded images of a round-shaped pet fountain/tray with a round filter, whereas ours has a square-shaped tray and square filters.
This strongly suggests that the customer reviewed a different product but mistakenly left their review under our listing.
I have submitted this case to Seller Support (under Case ID: 17424700521) and reported the review via the "Report" button, citing it as Off-topic/Incorrect Product Review.
Could you please assist in reviewing this further for removal?
Thank you so much for your time and support.
Hey @Seller_p1aFqtyD4NrXz,
Thank you for posting here at the forums and bringing this matter to our attention.
Please let me connect with our internal team on this and will post here if I have any new findings.
Thanks,
Joey