My account has been suspended, and Amazon sent me an email stating that they asked me to provide utility bills to cooperate with Amazon's verification. I have provided multiple documents required by Amazon, but my account has still not been activated.

I implore the relevant Amazon team to check my account, thank you very much!

My Amazon.jp account is deactivated. I got a performance notification asking me for a utility bill. I have already attached several on different occasions, from the ACCOUNT STATUS section.

They are all rejected. I have already checked that the company address matches the address in Seller Central and it is correct.

This problem is causing me operational and financial problems for the company, as I have deactivated all the markets where the company operates (Japan and Europe).

From the Japan ACCOUNT STATUS, I cannot find the yellow CALL ME NOW button that appears in all markets. Does it not exist in Japan? I need to speak to an Amazon customer service agent to help me and explain why the account is not being verified correctly.

Thanks for any help you can give me!!!

Hello,

I am Ali Umut Çatalyürek and I own a seller account named [A&Z STOREE]. First of all, thank you for taking the time to understand why I am writing this email.

The recent decision regarding the closure of my account and the freezing of my funds has deeply affected me and left me in a difficult situation. This decision has led me to despair and helplessness, and I feel compelled to convey this to you.

No evidence or details have been provided regarding any fraudulent or illegal activities on my account, and I am struggling to understand the reasons behind this decision. This has disappointed me and brought me to a point where I am contemplating suicide.

The application I made regarding the closure of my account and the return of my funds, including the video call, provided all the necessary information, in my opinion. However, the response we received does not provide clarity on my situation and seems to overlook the financial difficulties I am facing.

I am willing to cooperate with you to resolve this situation and do everything in my power. However, I want to emphasize that the funds held in my account are my legitimate earnings, and I need this money.

Could you please provide more details about my situation or initiate another review process? If you could specify a contact person with whom I can communicate during this process, we might better understand the situation and find a solution together.

I am seeking your assistance during this challenging time and hope for a fair resolution. Please understand that I have reached a point where I am contemplating suicide, and I urge you to intervene promptly considering the seriousness of this situation.

Sincerely,

Ali Umut Çatalyürek

[A&Z STOREE]