Hi Ken-san,

Thank you so much for your reply. You are so very helpful, and I really appreciate it. I'd be glad to share my situation so far.

My status is now "Under review Expected decision date: Sep 17, 2024." I am waiting patiently, and I know that you have many requests just like mine, as you mentioned. The customers are what's most important here, and I know that we want to give them the best possible experience.

My Application Name is "Grocery & Gourmet Foods" and my Application Type is "Subcategory." I won't give any personal specifics, as the Forums remind us that we should not do that.

Just to share a little more information as you requested. I've submitted this new request for a different wine that I have 60 bottles of. This wine is labeled differently than my previous submission. This wine has the full details that are needed by Amazon Japan, including all of the things in the documentation: Manufacturer's name, address, phone number, webpage, etc. These things are printed clearly on each label.

I am so happy and relieved to have support that is this good and effective, and this is something that makes Amazon so much better than its competition in Japan. It's so exciting to be a part of this team, and I know that we can all do great things because of customer service like yours which is amazingly quick and effective.

Please do not hesitate to let me know if there is anything I can do to help.

Many thanks!

i'm trying to insert my first product using the blank form and it saves the product but doesn't add the product for sale and an error message appears with try again later.

What should I do?

Hello,

I am Ali Umut Çatalyürek and I own a seller account named [A&Z STOREE]. First of all, thank you for taking the time to understand why I am writing this email.

The recent decision regarding the closure of my account and the freezing of my funds has deeply affected me and left me in a difficult situation. This decision has led me to despair and helplessness, and I feel compelled to convey this to you.

No evidence or details have been provided regarding any fraudulent or illegal activities on my account, and I am struggling to understand the reasons behind this decision. This has disappointed me and brought me to a point where I am contemplating suicide.

The application I made regarding the closure of my account and the return of my funds, including the video call, provided all the necessary information, in my opinion. However, the response we received does not provide clarity on my situation and seems to overlook the financial difficulties I am facing.

I am willing to cooperate with you to resolve this situation and do everything in my power. However, I want to emphasize that the funds held in my account are my legitimate earnings, and I need this money.

Could you please provide more details about my situation or initiate another review process? If you could specify a contact person with whom I can communicate during this process, we might better understand the situation and find a solution together.

I am seeking your assistance during this challenging time and hope for a fair resolution. Please understand that I have reached a point where I am contemplating suicide, and I urge you to intervene promptly considering the seriousness of this situation.

Sincerely,

Ali Umut Çatalyürek

[A&Z STOREE]