標記の件、以下のメール内容で、アカウント一時停止のお知らせが来ました。

第１回のメールが来た後に、「該当ASINの内一部365日以内に販売していない為、365日以内の請求書・領収書を提出できません」と返事したら、第２回のメールが来ました。

その後、アカウントヘルスサポートのチームとやり取りして、何度もパフォーマンス改善計画書を提出・修正を繰り返しましたが、何が問題なのか、担当によって見解が分かれております。

見解１）ブランドが不正に登録されたASINに出品したこと
見解２）ブランドが不正に登録されたASINに出品したこと、および、仕入先の信頼性の問題 （真贋調査？）

問題範囲・原因によって、計画書の書き方も変わるかと思いますので、皆様、特にアマゾンのサポートメンバー側からのご意見を頂けると助かります。

---- 第１回のメール ----
Hello Seller,
Your Amazon Seller account has been deactivated and your listings have been removed
in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds will
not be transferred to you but will be held in your account while we work with you
to address the following concerns.
Why is this happening?
You have items listed against an ASIN that is misbranded, and is infringing on a
third party’s rights. This is a violation of our policies. In addition, there are
pre-approval requirements to sell the brand listed below. In order to ensure that
customers can shop with confidence on Amazon, we may require sellers to obtain
additional approval to list certain products and brands.
You can learn more about Amazon’s policies regarding the sale of counterfeit items
in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
– Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)
–Product Detail Page Rules (https://sellercentral.amazon.com/gp/help/200390640)
–Amazon Intellectual Property Violations (https://sellercentral.amazon.
com/gp/help/201361070
How do I reactivate my account?
To reactivate your account, please send the following information:
–Copies of invoices or receipts from your supplier issued in the last 365 days for
the ASIN(s) and brand(s) listed below.
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone
number, address, and website. We may contact your supplier to verify the documents.
We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible.
For ease of our review, you may highlight or circle the ASIN(s) under review.
If you are the brand owner or manufacturer, please provide an authorization letter
and a complete set of documentation to prove that you are approved to manufacture
merchandise for the artist, brand, or individual shown in the ASIN(s) listed at the
end of this email.
A plan of action that explains:
– The issue(s) that you believe caused the above policy violation to occur, and
why you did not adhere to the pre-approval requirements for the brand listed below.
– The actions you have taken to resolve the issue(s) that caused the above policy
violation to occur.
– The steps you have taken to prevent future policy.
Here are a few things to consider as you create your plan:
– Sourcing: Are you sourcing the product from a trusted supplier that sells items
in new condition?
– Listing: Is the product accurately described on Amazon? Have you ensured that
there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that
the product is stored, packed, and shipped appropriately, and will not be damaged
when shipped?
– Review your communications, reviews, and feedback from buyers to better
understand the issues. This information can be found in Seller Central within your
buyer communications or on your Account Health page.
– Be as specific as possible in stating what went wrong and focus on how it
impacted the listing. Do not limit your plan to issues with specific orders.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be
authentic and unaltered.
How do I submit the required information?
To submit this information, please follow the instructions in the banner at the top
of your Account Health page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information within 17 days, or after two
unsuccessful appeals (whichever occurs sooner), your account may be permanently
deactivated.
We’re here to help.
You can get help creating your plan in Seller Central Help
Your Amazon.com seller account has been deactivated
1 message
Amazon no-reply@amazon.com Wed, Aug 24, 2022 at 10:34 PM
Reply-To: Amazon no-reply@amazon.com
To:
(https://sellercentral.amazon.com/gp/help/200370560). You can see your balance and
settlement information in the “Payments” section of Seller Central. If you have
questions, please write to payments-funds@amazon.com.
You can view your account’s performance at:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
Alternatively, you can select “Account Health” on the home screen of the Amazon
Seller app
On iOS:
https://itunes.apple.com/us/app/amazon-Seller/id794141485
On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en
The Account Health page shows how well your account is performing against the
performance metrics and policies required to sell on Amazon.

ASIN: B07F6G7CHT B07PGTKNFR B07D1H7CW3 B07G4N112H
Brand : NINTENDO

Abuse Escalations, Customer Trust and Partner Support

---- 第２回のメール ----

Hello,
We received your submission but do not have enough information to reactivate your
ability to sell on Amazon at this time. You must address the following concerns:
You are offering items that may be inauthentic. A list of these items is provided
below.
Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization
letters from your supplier issued in the last 365 days. The quantity of items shown
should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete
set of documentation, including authorization letters, to prove a valid supply
chain.
– If you are the brand owner, provide a copy of the brand registration
certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address,
email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and
unaltered. We may call your supplier to verify the documents. You may remove
pricing information, but the rest of the document must be visible. We will maintain
the confidentiality of your supplier contact information.
Please also send us a plan that explains:
– The reason you are listing products that you are not approved to sell.
– The steps you have taken to resolve this issue.
– How you will prevent this issue in the future.
Here are a few things to consider as you work on resolving this:
– Listing: Is the product accurately described on Amazon? Have you ensured that
there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
When creating your plan, be clear, concise, and as specific as possible. Focus on
the facts and events that led to the issue rather than providing an introduction of
your product, business, or customer. Remove other questions or references to
ongoing support cases from your submission.

How do I submit the required information?
You can submit your appeal by following the instructions on the “Account Health”
page in Seller Central (https://sellercentral.amazon.com/performance/dashboard?ref=
ah_em_pq)
What happens if I do not submit the required information?
If we do not receive the requested information, you may no longer sell on Amazon.
Failure to successfully appeal this decision may result in us permanently
withholding any payments to you.
We’re here to help.
You can get help creating your plan in Seller Central Help:
https://sellercentral.amazon.com/gp/help/200370560
You can see your balance and settlement information in the “Payments” section of
Seller Central. If you have questions, please write to payments-funds@amazon.com.
To view your account performance, select “Account Health” on the home screen of the
“Amazon Seller” app on your iOS or Android device, or go to the “Account Health”
page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
On iOS:
https://itunes.apple.com/us/app/amazon-Seller/id794141485
On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_us
The Account Health page shows how well your account is performing against the
performance metrics and policies required to sell on Amazon.
Abuse Escalations, Customer Trust and Partner Support