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Japan marketpalce did mistake and dont want to fix it
Urgent Account Reactivation Assistance NeededDear Amazon Japan Support,I hope this email finds you well. I am reaching out regarding the ongoing issue with the reactivation of my account. For the past six months, I have been receiving the same email from Amazon Japan, stating that there isn't enough information provided to reactivate my account.I understand the importance of complying with your requirements and providing necessary information. However, despite my efforts, I seem to be falling short of meeting your expectations. The recent email I received mentioned that I haven't provided sufficient information, but unfortunately, it did not specify what additional details are needed.At this point, I must emphasize that I no longer have any inventory listed on Amazon Japan. Moreover, I am unable to identify the products associated with the ASIN numbers B000XPPXFO, B003FG6IV6, and B00830HJFI, as mentioned in your previous communication.To expedite the resolution process, I kindly request your assistance in identifying the specific invoices required for verification. Once provided with this information, I am fully committed to promptly supplying the necessary documents to address any concerns regarding my account.Additionally, I would appreciate it if you could escalate this matter to a supervisor or account manager for further assistance. Furthermore, I have attempted to reach out to Amazon Japan seller support for a phone call, but regrettably, I have not received any response.Your urgent attention to this matter is highly appreciated. Please let me know how I can proceed to resolve this issue swiftly and effectively.Thank you for your understanding and cooperation.Sincerely,
1件の返信
LeviDylan_Amazon
Hello @Seller_XLsIZSWDlO1EL,
Thank you for reaching out here on the Forums.
"Urgent Account Reactivation Assistance Needed"
I see that your Japan store has been deactivated and you have questions about how to address this and work toward reactivation.
So that I am able to assist you the best, could you share the exact reason for deactivation? When did your account become deactivated? Was this quite a long time ago? If so, you may not have the deactivation performance notification in your account from that far back. I suggest to check your emails from around the time the account was deactivated, to locate the notification, it will have details of the reason for deactivation.
"I am unable to identify the products associated with the ASIN numbers B000XPPXFO, B003FG6IV6, and B00830HJFI"
If you have been asked to provide invoices for the ASINs above, this will be required to reactivate your account. I understand that you no longer have inventory for this store, do you recall listing the ASINs in question? You can search the ASIN number on the Amazon website to identify which products they are. If you do not have any documents to provide, I suggest to submit information and details about your business model (where do you source, how do you fulfill, etc.) so the review team can evaluate your account.
If you have any recent performance notifications in the JP account, can you post them here, after removing your personal information, for us to review?
I look forward to learning more so we can guide you the best. Once you have reviewed the questions above, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
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