Hello

I am facing a challenge since last two weeks as I have been trying to remove the irrelevant addresses from my seller account. I go to my buyer account where it shows only one address whereas under charge method it is showing 5 different addresses. I have tried removing or adding a new card as well but these addresses still exist on my account.

I have been talking to account health non-professional specialists as well also I opened multiple cases to get the solution of this issue but all in vain so far. Nobody is trained enough to assist in this matter. these addresses are appearing on Japan and European marketplace only.

Your kind assistance will be highly appreciated

Thank you

I am reaching out for assistance regarding the current restrictions on my Seller Central account. I am encountering multiple issues that are preventing me from accessing my account and completing the necessary verification process.

Current Issues:

Charge Method Problem:

I received the following message:

"Unable to charge. We are not able to charge your account. Assign a valid charge method to restore full access to your seller account."

This message indicates that my account access is restricted due to an invalid charge method.

Account Deactivation Notification:

Additionally, I received a notification stating:

"Your access to Seller Central is currently restricted due to an invalid charge method. Register a valid charge method for your seller account and restore full access to Seller Central by clicking 'Update Charge Method'."

It notes that I need to update my charge method, but I am unable to do so due to my account restrictions.

Case ID Response:

In response to my earlier inquiry (Case ID: 2890401113), I received a message stating:

"Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account. Until you respond to all outstanding requests and submit the required entries, you will continue to have limited access."

This response indicates that I need to submit documentation to reactivate my account, but I cannot proceed without first updating my charge method.

Summary of Challenges:

I am stuck in a cycle where I cannot update my payment information because my account is restricted.

The current notifications suggest that I need to provide documentation or respond to requests, but I cannot access the necessary sections of my account to do so.

Request for Assistance:

I kindly request your guidance on how to resolve this situation. Specifically:

Is there a way to temporarily lift the restriction on my account so that I can update my charge method?

What steps should I take to ensure that I can complete the required verification and regain full access to my account?

Thank you for your time and assistance. I look forward to your prompt response so I can resolve these issues as quickly as possible.

Best regards,

@Seller_5zI0wsS66MHFL@Seller_QYS7Alex1XIw4 @Seller_QYS7Alex1XIw4@Seller_Ri0aTZUWj4HIz

Hi,

I am trying to send leather belts from India to Japan. Can I get some assistance regarding the warehouse in Japan to send it to. Additionally I am unaware if there are any specific certifications required.

Any assistance would be appreciated.

Thanks