My Japan account, that I created unknowingly and forgot about, years ago was just deactivated. As a result, my US account was deactivated.

I have submitted the utility bill that they requested and ensured that I have a valid credit card on file. They have denied my appeal 3 times.

I cannot get any help from the US Account Health Services. I cannot request a phone call from Japan because they only support Japanese. I've tried opening a case that leads nowhere with no help.

What else can I do? My account is in good standing. It was only deactivated over identity verification. I've never sold on Amazon Japan and never plan to.

Please help!

Hello,

I am Alex Sigua, the proprietor of ASAP Computer Parts, Inc. With nearly 15 years of

experience, I've been operating as a seller on Amazon across the USA, Canada, and

Mexico marketplaces. Additionally, I've expanded my reach to include the UK and all

European marketplaces over the past 5 years.

However, a complication arose when Amazon Japan unexpectedly opened a

marketplace and transferred all my European inventory there. Despite my lack of

intention to sell in Japan, I promptly contacted Amazon Japan customer service to

request the closure of my account due to the absence of inventory and my disinterest in

Japanese markets.

Unfortunately, this simple request has turned into an ongoing ordeal. Amazon Japan

requested invoices for specific ASIN numbers—B000XPPXFO, B003FG6IV6, and

B00830HJFI—indicating purchases of 10 or more units each. Although I promptly

provided invoices showing recent inventory purchases, Amazon Japan responded,

stating they lacked sufficient information to reactivate my account.

This frustrating cycle has persisted for the past six months. Despite my repeated

attempts to close my Japan account, Amazon Japan insists I must reactivate and then

deactivate it, requiring invoices for the aforementioned ASINs—products I neither

recognize nor have in inventory.

This situation has had cascading effects, leading to the deactivation of all my European

marketplaces. Please review my history on platforms like the UK, Germany, or France,

where my accounts have maintained excellent standing until this issue arose.

I implore you to assist me in resolving this matter promptly. The mistake initiated by

Amazon Japan has significantly impacted my business operations, leaving me unable to

sell in Europe. I seek your support in reactivating my UK account and all European

marketplaces while facilitating the closure of my Japan account.

Your swift attention to this matter is greatly appreciated.

Thank you.

Urgent Account Reactivation Assistance NeededDear Amazon Japan Support,I hope this email finds you well. I am reaching out regarding the ongoing issue with the reactivation of my account. For the past six months, I have been receiving the same email from Amazon Japan, stating that there isn't enough information provided to reactivate my account.I understand the importance of complying with your requirements and providing necessary information. However, despite my efforts, I seem to be falling short of meeting your expectations. The recent email I received mentioned that I haven't provided sufficient information, but unfortunately, it did not specify what additional details are needed.At this point, I must emphasize that I no longer have any inventory listed on Amazon Japan. Moreover, I am unable to identify the products associated with the ASIN numbers B000XPPXFO, B003FG6IV6, and B00830HJFI, as mentioned in your previous communication.To expedite the resolution process, I kindly request your assistance in identifying the specific invoices required for verification. Once provided with this information, I am fully committed to promptly supplying the necessary documents to address any concerns regarding my account.Additionally, I would appreciate it if you could escalate this matter to a supervisor or account manager for further assistance. Furthermore, I have attempted to reach out to Amazon Japan seller support for a phone call, but regrettably, I have not received any response.Your urgent attention to this matter is highly appreciated. Please let me know how I can proceed to resolve this issue swiftly and effectively.Thank you for your understanding and cooperation.Sincerely,