I requested fund recovery and they asked for the token of my jp account on the forum. But I can't see my merchant token in the business information section, where can I find my vendor token? I can't file a case because my account is suspended. Although I opened a case in the help section to find out my token, the email response says that this is not the correct channel for this request. Please let me know my merchant token.

My JP account has been suspended after being associated with a North American account that was deleted from the panel and is not currently in the Amazon seller panel.

In order to reactivate my JP account, I am informed that the associated North American account must first be activated and the JP account must also be activated.

I cannot access my North American account because my North American account has been deleted from the Amazon seller panel and since I cannot access the account, how can I activate my JP account that has been suspended due to this association?

The reason my JP account has been suspended is because the North American account has been suspended, but I cannot access this North American account. It is not in the seller panel and I cannot access the accounts.

Please help me with this.

There is no North American account. It cannot be accessed and Amazon has deleted this account.

How do I proceed to activate the JP account? It is impossible to reach the North American account since it is not in the panel.

How should I proceed to activate my JP account?

@Cooper_Amazon

@Steve_Amazon

@Stevie_Amazon

Dear Amazon Seller Support Team,

I am writing to you urgently for your assistance regarding a critical issue I am facing regarding my Amazon seller accounts. My name is Nermin ALKAN and I operate a store under the name SHILA STORE, which is active in both the North American and Japanese markets.

Recently, my North American seller account was unexpectedly removed from my seller dashboard. Despite repeated attempts to reach Amazon Seller Support, I have not received any response or notification regarding this issue. As a result, the deactivation of this account has also led to the closure of my Japan seller account, which is linked to the North American account.

As a result, all my funds and inventory remain locked in Amazon, causing serious financial difficulties and operational disruptions. My store in Japan was particularly successful and was a significant source of income, providing reliable and honest service to customers. The sudden closure of my accounts has left me unable to access important funds that are critical to sustaining my business.

I respectfully request the following actions be taken:

Immediate Reinstatement of My North American Seller Account: Please restore my account to the seller dashboard so that I can manage and review any outstanding issues.

Review and Reinstatement of My Japan Seller Account: Given that the closure is related to the North American account, I request a thorough review and reinstatement of my Japan store to resume normal operations.

Recovery of Funds: I request the immediate release of funds in my Amazon accounts to alleviate the financial hardship caused by this situation.

I am fully committed to resolving any issues that may have led to this situation in accordance with Amazon's selling policies and guidelines. My goal is to continue to provide exceptional customer service while adhering to Amazon's high standards.

I request your immediate attention and resolution of this matter. The unexpected closure of my accounts has had a profound impact on my business and livelihood. Your prompt response and assistance in this matter will be greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely,

@Seller_TYOpltQ3NSohj