Hello,

I am Alex Sigua, the proprietor of ASAP Computer Parts, Inc. With nearly 15 years of

experience, I've been operating as a seller on Amazon across the USA, Canada, and

Mexico marketplaces. Additionally, I've expanded my reach to include the UK and all

European marketplaces over the past 5 years.

However, a complication arose when Amazon Japan unexpectedly opened a

marketplace and transferred all my European inventory there. Despite my lack of

intention to sell in Japan, I promptly contacted Amazon Japan customer service to

request the closure of my account due to the absence of inventory and my disinterest in

Japanese markets.

Unfortunately, this simple request has turned into an ongoing ordeal. Amazon Japan

requested invoices for specific ASIN numbers—B000XPPXFO, B003FG6IV6, and

B00830HJFI—indicating purchases of 10 or more units each. Although I promptly

provided invoices showing recent inventory purchases, Amazon Japan responded,

stating they lacked sufficient information to reactivate my account.

This frustrating cycle has persisted for the past six months. Despite my repeated

attempts to close my Japan account, Amazon Japan insists I must reactivate and then

deactivate it, requiring invoices for the aforementioned ASINs—products I neither

recognize nor have in inventory.

This situation has had cascading effects, leading to the deactivation of all my European

marketplaces. Please review my history on platforms like the UK, Germany, or France,

where my accounts have maintained excellent standing until this issue arose.

I implore you to assist me in resolving this matter promptly. The mistake initiated by

Amazon Japan has significantly impacted my business operations, leaving me unable to

sell in Europe. I seek your support in reactivating my UK account and all European

marketplaces while facilitating the closure of my Japan account.

Your swift attention to this matter is greatly appreciated.

Thank you.

@Amazon, I request your support and a response to my email or phone number.

Someone please also review the Plan of Action and the documents.

History:

"I had this problem on Amazon Japan a month ago. My account was blocked because of an inactive ASIN, which raised concerns about authenticity. A New Era cap with a Disney license.

Now all 16 global marketplaces have been blocked because this can't be resolved in Japan. I've tried this 10 times now.

They want an invoice that's no older than 365 days. The problem: This item was last purchased 5 years ago. I've also included a current invoice from the same supplier to show that the supplier relationship is still active and that no address information has changed. The supplier's address and contact details are also included.

I also have information from my inventory management system, which also shows that the item was last booked 5 years ago and has only been sold since then.

In addition, there's a daily letter from the manufacturer stating that we are an authorized retailer with permission to sell on Amazon.

The worst part is that The item has been out of stock for half a year and isn't coming in anymore. It would have been okay to just block Japan for that long, but now I'm not earning anything on Amazon, and Amazon is freezing my €20,000 balance.

When asked what else you want, the answer is always the same:

"We requested information from you to clarify the problems with your account. However, you didn't provide it, or didn't provide it sufficiently. For data protection reasons, we generally do not disclose information about our investigation procedures."

Who can help?"

My Japan account, that I created unknowingly and forgot about, years ago was just deactivated. As a result, my US account was deactivated.

I have submitted the utility bill that they requested and ensured that I have a valid credit card on file. They have denied my appeal 3 times.

I cannot get any help from the US Account Health Services. I cannot request a phone call from Japan because they only support Japanese. I've tried opening a case that leads nowhere with no help.

What else can I do? My account is in good standing. It was only deactivated over identity verification. I've never sold on Amazon Japan and never plan to.

Please help!