HOW CAN I ADD A PRODUCT THAT NOT SOLD ON AMAZON? (I AM ADDING PRODUCT NOT SOLD ON AMAZON) IS NOT VISIBLE.

Dear Amazon Team,

I hope this message finds you well. I am writing to address an issue regarding product authenticity complaints that I have received for items I have never sold on the platform. As a new seller on Amazon, I am dedicated to building a trustworthy and compliant business. However, I have recently been facing challenges with complaints about products that I have not listed or sold.

It seems that some complaints are being mistakenly directed toward my account, even though I have not sold these products. Despite providing evidence and clarification in my appeals, the decisions have not been in my favor. I understand Amazon requires sellers to meet certain thresholds, such as completing three hundred sixty-five sales, but in this case, these complaints pertain to items I have never handled or sold.

I kindly ask for a review of this situation and a fair consideration of my appeal. As a new seller, these issues are impacting my ability to grow and provide excellent service to Amazon customers. I am committed to adhering to Amazon’s guidelines and maintaining high standards of authenticity and customer satisfaction.

Thank you for your time and attention to this matter. I look forward to your understanding and assistance in resolving this issue.

Best regards,

@Amazon, I request your support and a response to my email or phone number.

Someone please also review the Plan of Action and the documents.

History:

"I had this problem on Amazon Japan a month ago. My account was blocked because of an inactive ASIN, which raised concerns about authenticity. A New Era cap with a Disney license.

Now all 16 global marketplaces have been blocked because this can't be resolved in Japan. I've tried this 10 times now.

They want an invoice that's no older than 365 days. The problem: This item was last purchased 5 years ago. I've also included a current invoice from the same supplier to show that the supplier relationship is still active and that no address information has changed. The supplier's address and contact details are also included.

I also have information from my inventory management system, which also shows that the item was last booked 5 years ago and has only been sold since then.

In addition, there's a daily letter from the manufacturer stating that we are an authorized retailer with permission to sell on Amazon.

The worst part is that The item has been out of stock for half a year and isn't coming in anymore. It would have been okay to just block Japan for that long, but now I'm not earning anything on Amazon, and Amazon is freezing my €20,000 balance.

When asked what else you want, the answer is always the same:

"We requested information from you to clarify the problems with your account. However, you didn't provide it, or didn't provide it sufficiently. For data protection reasons, we generally do not disclose information about our investigation procedures."

Who can help?"