Hello,
I am Alex Sigua, the proprietor of ASAP Computer Parts, Inc. With nearly 15 years of
experience, I've been operating as a seller on Amazon across the USA, Canada, and
Mexico marketplaces. Additionally, I've expanded my reach to include the UK and all
European marketplaces over the past 5 years.
However, a complication arose when Amazon Japan unexpectedly opened a
marketplace and transferred all my European inventory there. Despite my lack of
intention to sell in Japan, I promptly contacted Amazon Japan customer service to
request the closure of my account due to the absence of inventory and my disinterest in
Japanese markets.
Unfortunately, this simple request has turned into an ongoing ordeal. Amazon Japan
requested invoices for specific ASIN numbers—B000XPPXFO, B003FG6IV6, and
B00830HJFI—indicating purchases of 10 or more units each. Although I promptly
provided invoices showing recent inventory purchases, Amazon Japan responded,
stating they lacked sufficient information to reactivate my account.
This frustrating cycle has persisted for the past six months. Despite my repeated
attempts to close my Japan account, Amazon Japan insists I must reactivate and then
deactivate it, requiring invoices for the aforementioned ASINs—products I neither
recognize nor have in inventory.
This situation has had cascading effects, leading to the deactivation of all my European
marketplaces. Please review my history on platforms like the UK, Germany, or France,
where my accounts have maintained excellent standing until this issue arose.
I implore you to assist me in resolving this matter promptly. The mistake initiated by
Amazon Japan has significantly impacted my business operations, leaving me unable to
sell in Europe. I seek your support in reactivating my UK account and all European
marketplaces while facilitating the closure of my Japan account.
Your swift attention to this matter is greatly appreciated.
Thank you.
