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Account Deactivated and Amazon not sending link for Virtual interview
So my account got deactivated on December 11 for virtual verification on Amazon US but the thing is I applied for the Italy market as I intended to sell on amazon.it marketplace but somehow I also got registered for the US marketplace and on the US marketplace I got deactivated for virtual identity verification over a video interview.
Now, as I was only using my account on the Italy marketplace, there I got a performance notification that my Italian account is deactivated because of my other account and I should first reactivate that other account (same account in the US marketplace) but it wasn't mentioned in the notification that my US account was the main culprit, so I spent about a month finding that main culprit account because I didn't even knew that I had US marketplace activated.
SO after finding this out, I went to the US marketplace and there were multiple issues there, first I resolved the charge method issue, then I resolved the deposit method issue, and at last, I found out that my account was deactivated because Amazon wanted to do a virtual identity verification in the US marketplace. So in the performance notification on my US marketplace I went to the link where I was supposed to book the interview slots and I booked 3 slots in January. But unfortunately Amazon didn't invited me for the interview on any of the slot days, so now I am stuck with a deactivated account because I can't book the interview slots again.
PLEASE HELP @CR_Amazon @Atlas_Amazon
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Seller_8SXYvxFTdrCh6
@CR_Amazonwould you be able to help me in this regard?
Seller_8SXYvxFTdrCh6
@Emet_Amazon @Troy_Amazon @Mindy_Amazon please help
Roxy_Amazon
Hello @Seller_8SXYvxFTdrCh6,
We understand the complexity of your situation managing multiple marketplaces and the challenges you've faced with the account verification process. Managing cross-marketplace accounts can indeed be challenging. Your detailed explanation helped us understand the sequence of events and the challenges you've encountered while trying to resolve this.
Since your last attempt to schedule the virtual verification interviews in January, have there been any updates or communications from Amazon regarding this matter? Any additional verification attempts or responses from our team would be helpful to know so we can better understand your current status. Could you please share with us a screenshot of the last performance notification received on the US account?
To properly address these interview scheduling issues, we'll need to review your specific case details. Could you please provide a case ID from your previous interactions with Seller Support about this issue? This will allow us to investigate why the scheduled interviews didn't take place and work towards resolving this situation.
The Seller Forums community and our team are here to support your success across all Amazon marketplaces. Please feel free to share the case ID, and we'll be glad to help you navigate through this situation.
Best,
-Roxy
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