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Compliance issues have been submitted for a long time without review, what else can we do?
I submitted the compliance requirements of two of my products on December 3, 2024 and have been under review for almost one month now. Certificates and pictures of my products have been submitted. I have contacted the seller support team many times and also contacted the performance team multiple times to urge, and their responses have been basically the same, asking me to continue waiting. It's a bit like a robot reply, I even feel like Amazon hasn't reviewed our products. The last response I received from Amazon about both the products was that it is no more than 15 working days, but what I received after 15 working days was to ask me to wait. case ID: 16767498411, 16944264841. Due to Amazon's lack of review, my product has been unable to sell normally for a long time. Our products cost a lot, and to avoid further losses, please review our products as soon as possible, much appreciated!
3件の返信
April_Amazon
Hello @Seller_sfzxxf8FlK6SI,
Thank you for bringing this to our attention on the Forums. We recognize you're struggling with two separate compliance requests, which is undoubtedly challenging. Your frustration is completely understandable.
I appreciate you providing the Case ID's. With this information, and help from an internal team, I have better ability to research your specific situation.
I have investigated and found internal tickets for both of these ASIN's and Cases.
For Case ID 16767498411 - The internal ticket was opened 11 days ago and is still under review
For Case ID 16944264841 - The internal ticket was opened 3 days ago and is still under review
I did add myself on these tickets and will be notified with status updates. To avoid setting false expectations, I do not have a specific time-frame for resolution as this is being reviewed by a specialized team.
For future, you may review: Product compliance documentation
I hope this information is helpful and will confirm both of these ASIN's currently have an internal review opened. As soon and I hear any updates, I will reach out. Please also feel free to request updates along the way. I truly hope this will be resolved soon.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_sfzxxf8FlK6SI
As we all know, Amazon's mission is to meet customer needs, and we do hope to provide buyers with more purchasing choices on Valentine's Day, so that our carefully created products can serve buyers on that day. More than one month has passed since we submitted the certificate，but the Valentine's Day is approaching, we sincerely hope that you can help us review our two products.
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