国
読み取り専用
US store was deactivated because they found related account in Japan that was deactivated
On October 19, 2024, I received an email from Amazon stating that my account was deactivated. The reason given was: "You have been found to be related to an account beginning with Savegram." I called customer service, and they informed me that I have an Amazon seller account on the Japan marketplace. I opened the Japan marketplace account at the same time as my US Amazon seller account, but due to language barriers and other requirements, I didn't list any items or make any sales on the Japan marketplace. This was about three years ago. During this time, I have been processing orders on the US and Canadian marketplaces without any issues. My account was in good standing with no violations. An Amazon customer service representative told me that to reactivate my US Amazon seller account, I must first reactivate my Japan Amazon seller account. To do that, I need to submit documents such as a bill with my address on it, my ID, and a business license. On October 22, 2024, I uploaded my bank statement, energy bill, and business certificate. However, on October 25, 2024, my documents were rejected due to insufficient evidence.I called US customer service, and they advised me to appeal the decision by uploading more information. On October 26, 2024, I submitted my driver's license, bank statement, water bill, and company tax ID. This appeal was also rejected without any notification from the Japan marketplace; the status simply changed to "Our evaluation is complete," but my account remained deactivated. I called US customer service again, and this time they suggested that perhaps I should provide less information. I then submitted another bank statement and my tax ID. Unfortunately, this appeal was also rejected. I called US customer service again, and they escalated the case for review, informing me that it might take up to seven days for a review. This was on October 31, 2024. and I still have not received any responses from Amazon, and my account remains deactivated on the US, Canada, and Japan marketplaces.
At 11/21/2024 I opened another case with Amazon Customer Service in Japan, Case ID # 2909470363 , provided yet another fresh, dated 11/2024 utility bill with my name and address on it and received follow respone from Amazon Japan: "Upon review your account history, unfortunately that we cannot reinstate your account with the documents you submitted. The exact reason is not disclosed to Account Health SupportI need some advice on what to do to reactivate my account."
I have spent a lot of time on the phone with Customer Service and feel that the Amazon customer service representatives lack the knowledge to resolve this situation. I hope to find some good advice here.
PLEASE HELP @Emet_Amazon@ Atlas_Amazon
9件の返信
Seller_LImVvUWeyiCfQ
⬆⬆⬆ This statement is correct.
⬆⬆⬆ This was incorrect. You don't just submit documents willy nilly; you submit what Amazon requested.
You need to find the original deactivation notification, the one where Amazon informed you of the deactivation, the reason for the deactivation, and stated what to submit. Then you follow those instructions. Once you find it, post the entire message here so others can see exactly what Amazon stated.
Seller Support (not customer service) can't help you. Deactivations fall under Seller Performance and they are unreachable. That's why it's important to follow the instructions Seller Performance sent in the deactivation notification. Not submitting exactly what was requested will result in a rejection every time.
同様のディスカッション
