Dear Amazon Community Managers,

I'm posting here again to seek assistance with Case ID: 17424700521 regarding the removal of a review that appears to be unrelated to our product.

The review reads:

"Would like another one but not this one

It has mold in the filter the containers is dirty"

The customer uploaded images of a round-shaped pet fountain/tray with a round filter, whereas ours has a square-shaped tray and square filters.

This strongly suggests that the customer reviewed a different product but mistakenly left their review under our listing.

I have submitted this case to Seller Support (under Case ID: 17424700521) and reported the review via the "Report" button, citing it as Off-topic/Incorrect Product Review.

Could you please assist in reviewing this further for removal?

Thank you so much for your time and support.

Dear Amazon Community Managers,

I would like to kindly request the removal of the following review, as it was clearly intended for a different product and does not relate to our rug in any way.

The review reads:

"Bad batch of jerky!

I ordered Jack Links jerky, while I was eating it, I pulled out the third piece to eat and it was covered in mold!!

I immediately puked in my truck which caused my wife to puke in the truck also! Now I have a truck full of puke!!!"

Upon reviewing Amazon’s guidelines and this thread, I believe this review may be subject to removal for it is clearly about a different product.

This review is clearly not related to our product (a rug) but instead refers to a food item (Jack Link’s jerky).

Here are the steps I've taken so far:

- Reported this review via the "Report" button on the review page.

- Created a case with ID 17405314651

- Emailed community help, specifying the review location and outlining why we believe it does not meet Amazon's guidelines.

Given that the review is unrelated and appears to be an accidental misplacement, we kindly request Amazon's assistance in removing it from our listing.

Thank you in advance for your time and support.

Dear Community Managers,

I would like to kindly request the removal of the following review, as it appears to violate Amazon’s Customer Review Guidelines by focusing on fulfillment rather than the product itself:

"Time delivery

I like the product but my package got lost and I had to wait two weeks to get a refund >:("

Violation Details:

1. Fulfillment/Delivery Issues: The review is primarily about a lost package and refund process, which are related to order fulfillment rather than the product’s performance or quality.

2. Irrelevant Content: The main focus of their review is on the delay and refund, making it not a valid product review per Amazon’s policies.

For reference, I have also created Case ID: 17386779791 and sent an email to the Amazon Community team regarding this matter. I would truly appreciate your assistance in escalating this matter.

Thank you for reading and responding. Appreciate your time.

cc: @Seller_FJwyF3iu5qxUY