Suspended Account No Reasons Given


My account has been suspended recently and I’m confused why. No any bad feedback, no unshipped items, no selling of illegal items, no any A-to-Z claims. My fund transfer is on hold. Been one week and Amazon not replying . No any telephone to call. Seller Support is totally useless to help. After 17 years of being Amazon customer completely lost trust in the company. Is this SOVIET UNION???






Can you post the last notice from AmazonJP?



The only message I got is what is displayed on website:

“Your account has been deactivated”

This is complete lack of communication. It’s year 2020 how about listing reasons and explaining why payment is on hold. Imagine driving a car, you get pulled over by the police, they confiscate your car and send you home on foot without giving any reasons.


Has your account been approved? Were you asked to send documentation to AmazonJP, like passport, bank account statement and a utility bill yet?



Nobody asked to submit any documents the account was active for many years. Credit card and bank account details all valid.





Thank you for your reply. I already contacted Seller Support twice. Both cases got marked as answered without resolving my issue. Seems like the staff have no any power to do anything with my account or maybe I was dealing with Amazon Robots.


Is your notification-flag same as this?


Correct. No notifications.


All I can see is this lovely red soviet alert.


OK, I understand this situation.
Let’s get a moderator to help.
(The following is not to you, but to the moderators and other Japanese sellers)










Thank you I really appreciate your involvement and help. Such outstanding spirit and friendly approach should have come from Amazon itself from day one. Not treating long time clients and partners like criminals.


Amazon had an unlimited right to immediately terminate and block sellers’ accounts without justification, and many third party accounts had been banned, and many claims were reported to several government agencies. German watchdogs moved the first, and Amazon agreed to amend on the global contract in Sept, 2019

Based on the on-going contract, termination of an account should require a 30 days notice. In the case of an extraordinary termination (based on the alleged legal infringements by a seller) and the blocking of a seller’s account, Amazon should be obliged to inform the seller and provide reasons for such measures.

It seems that the previous claims, such as Amazon blocks third-parties Resellers without notice, are occurred now. This seems to be happened globally. Recommend to read articles about Amazon’s Anti-Trust lately.



Hello This is Sanshirou from Amazon.

Have you confirmed the Performance Notification of Seller Central?
Please kindly confirm the Performance Notification and submit the required information.

After confirming the Performance Notification, if you have more idea or information,
Please share in this topic for more advice.

If you want advice for account reinstatement,
It is recommended posting in Japanese for getting more advice from other sellers.

Best Regards.









Hi @lemontwist,

You’ve already got the official answer from Amazon staff though, I recommend you contacting their technical support via chat or phone instead of email. It should be easier to connect to the support staff.

Good luck!


It’s over one month now and still no help from Amazon as if the support team has vanished. My account remains suspended and the payment of funds is withheld.


Did you receive a performance notification? if so, can you post it here? This way we can work together on a path forward.

(↓ To JP sellers)


My account was wrongfully suspended on 08/12 apparently because it’s related to another seller account which I don’t have, own and never heard of. Done nothing wrong or illegal. Amazon is not helping to investigate and resolve the issue. Below is the notification:

Your Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on
How do I reactivate my account?
In order to reactivate this Selling account, please follow the below steps:

  1. You must first reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account.
  2. You can also appeal enforcements by signing into your primary Seller Central account and accessing your Performance Notifications for each region in which you operate an account. Submit an appeal for all accounts, except the account that is deactivated for a related account, by clicking the appeal button in the notification received for each account.
  3. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, by using this link: When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
    What if I don’t own the separate account(s)?
    If you believe you do not own the separate account(s), please follow the below steps:
  4. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
  5. If you have never owned a separate account and believe this de-activation was in error, please submit an appeal following this and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
    What happens if I do not send the requested information?
    If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
    Seller Performance Team


Sorry for the late reply.

Do you have a NA account?
If so, I would suggest you seek help from the US Seller Forum.
Of course I understand that this is a problem with the JP account.
However, the US Forum has many success stories and there are many sellers who can advise you on this issue.


(↓ To JP sellers)