Suspended Account No Reasons Given


#1

My account has been suspended recently and I’m confused why. No any bad feedback, no unshipped items, no selling of illegal items, no any A-to-Z claims. My fund transfer is on hold. Been one week and Amazon not replying . No any telephone to call. Seller Support is totally useless to help. After 17 years of being Amazon customer completely lost trust in the company. Is this SOVIET UNION???


#2

私のアカウントは最近停止されており、その理由がわかりません。悪いフィードバック、未出荷はありません

かな?

最近のセラー様なら本人確認書類提出・承認は?


#3

Can you post the last notice from AmazonJP?

私もかねがね、こう思っていたので、つい反応してしまいましたw
(AmazonJPからのメールを貼ってくれるように依頼しています)


#4

The only message I got is what is displayed on website:

“Your account has been deactivated”

This is complete lack of communication. It’s year 2020 how about listing reasons and explaining why payment is on hold. Imagine driving a car, you get pulled over by the police, they confiscate your car and send you home on foot without giving any reasons.


#5

Has your account been approved? Were you asked to send documentation to AmazonJP, like passport, bank account statement and a utility bill yet?

(A-Zさんもご質問ですが、本人確認書類などは出されたのかと聞いてみます。販売して売り上げがあるようなので、大丈夫そうなのですが、念のため)


#6

Nobody asked to submit any documents the account was active for many years. Credit card and bank account details all valid.


#7

なるほど、何年も日本で商売をされているセラーさんなのですね。
ならば、日本語で返答しますが、Amazonからの通知が何も来ていないのですね?「通知」の旗の部分にメッセージが無いのでしょうか。

ならば、やはり、テクニカルサポートにご質問されるのがいいと思いますが、いままでに質問はされているのでしょうか。回答が無く、ケースがクローズされてしまうということでしょうか?


#8

Thank you for your reply. I already contacted Seller Support twice. Both cases got marked as answered without resolving my issue. Seems like the staff have no any power to do anything with my account or maybe I was dealing with Amazon Robots.


#9

Is your notification-flag same as this?
0818


#10

Correct. No notifications.


#11

All I can see is this lovely red soviet alert.
Capture


#12

OK, I understand this situation.
Let’s get a moderator to help.
(The following is not to you, but to the moderators and other Japanese sellers)

このセラーさんは、1週間前にアカウントが停止したそうですが、
なぜアカウントが停止しているのか、まったくわからないとのことです。

アカウント停止メールも受信していないし、通知フラグのところにも、何も来ていない。
アカウント健全性にも何も問題は無い。なのにアカウントが停止している。
(ついでに、昔からのセラーさんだそうなので、本人確認書類の提出などは要求されていないとのこと)

そして困ったことには、テクサポに2回連絡をしているのに、いずれも回答無しでケースがクローズされてしまうということです。

この状態では、セラーには何もできません。

何の通知も無く、1週間アカウントが停止しているというのは、ただならぬ事態だと思います。
数日前にも、テクサポに調べてもらったのに、「アカウントが停止される理由が見つからない」と言われているというセラーさんの件もありました。(コメントの最後にそのトピックを貼っておきます)

ぜひ、モデレーターの助けが必要と思いますので、アピールさせていただきました。

どうぞよろしくお願いいたします。

また、セラーの皆様方からの投稿もお待ちしております。


#13

Thank you I really appreciate your involvement and help. Such outstanding spirit and friendly approach should have come from Amazon itself from day one. Not treating long time clients and partners like criminals.


#14

Amazon had an unlimited right to immediately terminate and block sellers’ accounts without justification, and many third party accounts had been banned, and many claims were reported to several government agencies. German watchdogs moved the first, and Amazon agreed to amend on the global contract in Sept, 2019

Based on the on-going contract, termination of an account should require a 30 days notice. In the case of an extraordinary termination (based on the alleged legal infringements by a seller) and the blocking of a seller’s account, Amazon should be obliged to inform the seller and provide reasons for such measures.

It seems that the previous claims, such as Amazon blocks third-parties Resellers without notice, are occurred now. This seems to be happened globally. Recommend to read articles about Amazon’s Anti-Trust lately.


#15

@lemontwist

Hello This is Sanshirou from Amazon.

Have you confirmed the Performance Notification of Seller Central?
https://sellercentral-japan.amazon.com/performance/notifications
Please kindly confirm the Performance Notification and submit the required information.

After confirming the Performance Notification, if you have more idea or information,
Please share in this topic for more advice.

If you want advice for account reinstatement,
It is recommended posting in Japanese for getting more advice from other sellers.

Best Regards.

@lemontwist

こんにちは。AmazonのSanshirouと申します。

Lemontwist様はセラーセントラルのパフォーマンス通知をご確認いただいておりましたでしょうか。
https://sellercentral-japan.amazon.com/performance/notifications
パフォーマンス通知に届いている内容をご確認のうえ、
対応が必要であれば通知に従ってご対応いただきますようお願いいたします。

もし、ご質問等ございましたらパフォーマンス通知を確認して頂いた上で、
より詳細な情報をこちらのトピックに記載して頂きますようお願い致します。

その際、他の出品者様からのアドバイスが得られやすいように日本語で記載していただくことをお勧めします。

お役に立て頂ければ幸いです。

Sanshirou


#16

Hi @lemontwist,

You’ve already got the official answer from Amazon staff though, I recommend you contacting their technical support via chat or phone instead of email. It should be easier to connect to the support staff.

Good luck!


#17

It’s over one month now and still no help from Amazon as if the support team has vanished. My account remains suspended and the payment of funds is withheld.


#18

Did you receive a performance notification? if so, can you post it here? This way we can work together on a path forward.

(↓ To JP sellers)
アカウント健全性がに問題が無く、旗も赤くなっていないのにアカウント停止で訳がわからないとのことでしたが、1か月後の今もまだこの状態とのこと。
パフォーマンス通知にお知らせが来ていたなら、貼ってくれとリクエストしています。


#19

My account was wrongfully suspended on 08/12 apparently because it’s related to another seller account which I don’t have, own and never heard of. Done nothing wrong or illegal. Amazon is not helping to investigate and resolve the issue. Below is the notification:

Hello,
Your Amazon.co.jp Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held longer. Please ship any open orders to avoid further impact to your account.
We found that your account is related to an account that may not be used to sell on our site. As a result, you may no longer sell on Amazon.co.jp.
How do I reactivate my account?
In order to reactivate this Selling account, please follow the below steps:

  1. You must first reactivate any and all accounts that have been enforced for policy violation by submitting one appeal for each enforcement. Please follow the instructions in the communication received for that account.
  2. You can also appeal enforcements by signing into your primary Seller Central account and accessing your Performance Notifications for each region in which you operate an account. Submit an appeal for all accounts, except the account that is deactivated for a related account, by clicking the appeal button in the notification received for each account.
  3. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, by using this link: https://sellercentral.amazon.co.jp/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.
    What if I don’t own the separate account(s)?
    If you believe you do not own the separate account(s), please follow the below steps:
  4. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.jp/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.
  5. If you have never owned a separate account and believe this de-activation was in error, please submit an appeal following this https://sellercentral.amazon.co.jp/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future.
    What happens if I do not send the requested information?
    If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.jp. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
    Regards,
    Seller Performance Team
    https://www.amazon.co.jp

#20

Sorry for the late reply.

Do you have a NA account?
If so, I would suggest you seek help from the US Seller Forum.
Of course I understand that this is a problem with the JP account.
However, the US Forum has many success stories and there are many sellers who can advise you on this issue.

FYI


(↓ To JP sellers)
なぜアカウントが止まっているのかわからない→旗が赤くなっていない→パフォーマンス通知の欄を見てやっと、実は「販売に使用できない関連アカウント」でしたという相談が同じ時期に来ているので、こちらも注目しています。(もう一つは最後にリンク貼っておきます)

ちなみにこのセラーさんには、USのフォーラムに支援を求めるようにオススメしました。
あちらには成功例が多くあり、支援できるセラーも多いと思っています。(何より英語でやりとりができる!)